Subscription, Cancellation, and Refund Policy

Effective date: July 26, 2026 · Version 2026-07-26

Billing Implementation

CarrierOps uses Stripe-hosted Checkout for recurring subscriptions and Stripe's Customer Portal for payment-method updates and cancellation. CarrierOps does not store full payment-card numbers. Subscription access changes are applied only after Stripe sends a verified billing event. Refunds remain an operator-reviewed process and are not automatically issued by the application.

Published Plan Intent

Public product copy currently references a Free Compliance Binder at $0/month, Starter Owner Operator at $9/month, and Pro Run the Truck at $19/month. Final plan names, included features, prices, taxes, trials, renewal terms, upgrade/downgrade rules, and cancellation timing must be confirmed before launch.

Checkout Disclosures

Before purchase, checkout should clearly show recurring price, billing frequency, trial terms, renewal date, cancellation method, failed-payment handling, tax handling, refund rules, and links to applicable policies. CarrierOps should not store full payment-card details unless a future implementation requires and lawfully supports it.

Referral Credits and Rewards

Referral credits, affiliate commissions, influencer rewards, or similar benefits are not earned by creating a free account alone. Unless final referral terms say otherwise, rewards should qualify only after a successful paid billing event and may be cancelled or reversed after refunds, chargebacks, fraud, duplicate company signups, self-referrals, or abuse. Cash payouts should not be implemented until tax, accounting, identity, and payment processing requirements are reviewed.

Refund Requests

Refund requests are reviewed individually and decided on a case-by-case basis. Submitting a request does not guarantee a refund. When reviewing a request, CarrierOps may consider factors such as duplicate or erroneous charges, service availability, the timing of the request, account activity, prior refunds, suspected abuse, and violations of these policies or the Terms of Service.

If approved, a refund may be full or partial and will ordinarily be returned to the original payment method. This policy does not limit any refund or cancellation rights required by applicable law.

Contact

Contact: billing@mycarrierops.com