Terms of Service

Effective date: July 26, 2026 · Version 2026-07-26

These Terms govern access to CarrierOps, a business-management software and recordkeeping tool for owner-operators, hotshot carriers, box-truck operators, and small trucking fleets. CarrierOps is provided by Vidmar Transport LLC.

Eligibility and Accounts

CarrierOps is for business use. You must provide accurate account information, keep credentials secure, and promptly notify us about unauthorized access.

Company Accounts and Authorized Users

A company owner or administrator may create or manage a company workspace and authorize users such as owners, admins, dispatchers, drivers, billing users, or other future roles. Administrators are responsible for assigning appropriate roles and for the actions of users they invite or authorize. A user may be authorized for more than one company workspace. Each company remains responsible for that user's role and access within its own workspace.

Your Records and Responsibilities

You are responsible for the accuracy, legality, and completeness of information entered into CarrierOps, including company information, driver and employee details, vehicle and trailer records, loads, invoices, inspection records, maintenance records, fuel purchases, uploaded documents, photographs, proof-of-delivery records, and customer, broker, shipper, or consignee information.

CarrierOps is not a law firm, accountant, tax advisor, insurance provider, safety consultant, dispatch service, broker, carrier authority service, or government agency. CarrierOps does not guarantee DOT, FMCSA, tax, safety, insurance, employment, maintenance, inspection, hours-of-service, or other legal or regulatory compliance. Reminders, alerts, calculations, generated documents, invoice packets, mileage estimates, profitability figures, and stored records are aids only and may be incomplete, delayed, inaccurate, or unavailable.

Subscriptions, Trials, Billing, Cancellation, and Refunds

Paid CarrierOps plans renew monthly until canceled. Payment details and recurring charges are handled through Stripe-hosted Checkout; CarrierOps does not store full payment-card numbers. Company owners and administrators may use the Stripe-hosted billing portal to update payment details or schedule cancellation. Paid access is updated from Stripe's verified billing events, and access may be limited or suspended after cancellation or nonpayment. Applicable prices, taxes, cancellation timing, and refund terms are shown in Checkout and the Subscription, Cancellation, and Refund Policy.

Quotes, Bids, and Customer-Facing Documents

CarrierOps may help you prepare bids, quotes, quote PDFs, invoices, and other customer-facing records. You are responsible for reviewing every document before sharing it and for confirming that the customer, route, freight, timing, equipment, price, accessorial charges, expiration, taxes, and terms are accurate and complete. CarrierOps does not negotiate, accept, or perform transportation services for you and is not a party to agreements between you and your customer.

You are responsible for deciding whether a quote is binding, obtaining any required acceptance, using authorized contact information, and complying with applicable contract, transportation, tax, and recordkeeping requirements. Converting an accepted quote into a load is a recordkeeping convenience and does not independently prove customer acceptance or create a legally enforceable agreement.

Referrals, Affiliate Codes, and Promotional Credits

CarrierOps may offer referral, affiliate, influencer, or campaign codes. Unless written terms say otherwise, referral attribution is limited to one primary referrer per signup or company, is subject to an attribution window, and does not create a reward merely because someone creates a free account. Rewards, credits, commissions, or other benefits are expected to depend on a qualifying paid billing event once paid billing is implemented.

CarrierOps may reject, cancel, reverse, or manually adjust referral attribution or rewards for self-referrals, duplicate company signups, refunds, chargebacks, fraud, abuse, mistaken attribution, inactive or expired codes, or violations of referral terms. Cash payouts should not be offered until tax, accounting, identity verification, and payment-processing requirements are reviewed.

Acceptable Use

You may not use CarrierOps for unlawful activity, credential sharing, unauthorized access, malware, harassment, infringement, fraud, misleading records, attempts to disrupt the service, or uploading content you do not have the right to provide. Additional rules appear in the Acceptable Use Policy.

Customer Content and Data Ownership

As between you and CarrierOps, you retain ownership of business records, uploaded documents, photographs, invoice data, inspection information, maintenance records, signatures, proof-of-delivery materials, and other content you submit. You grant CarrierOps a limited license to host, process, back up, transmit, display, and otherwise use that content solely to provide, secure, maintain, improve, and support the service.

If you enter information about drivers, employees, contractors, customers, brokers, shippers, consignees, or other third parties, you represent that you have lawful authority and any necessary consent to do so.

Service Changes and Availability

CarrierOps may change, suspend, or discontinue features. We aim to provide a reliable service, but we do not guarantee uninterrupted availability, error-free operation, or permanent storage without backup failures.

Suspension and Termination

We may suspend or terminate access for violations of these Terms, security risk, nonpayment, suspected fraud, abuse, or legal necessity. You may stop using CarrierOps at any time.

Disclaimers

CarrierOps is provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any guarantee that CarrierOps will satisfy your legal, regulatory, contractual, tax, insurance, safety, or operational duties.

Limitation of Liability

To the extent permitted by law, CarrierOps and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, regulatory penalties, or compliance failures arising from your use of the service. For direct damages, our aggregate liability will not exceed the amounts you paid to CarrierOps for the service in the three months before the event giving rise to the claim, or $100 if no paid subscription exists.

Indemnification

You agree to defend and indemnify CarrierOps from claims arising from your content, your company’s operations, your violation of these Terms, your misuse of the service, or your violation of law or third-party rights.

Governing Law and Disputes

Utah law governs these Terms, without regard to conflict-of-law rules.

Force Majeure

CarrierOps is not responsible for delay or failure caused by events beyond reasonable control, including internet outages, hosting failures, cloud-provider incidents, labor disruptions, natural disasters, war, government action, or security incidents affecting third-party providers.

Changes

We may update these Terms. Material updates should use a deliberate versioned notice or re-consent process.

Contact

Contact: legal@mycarrierops.com